What kind of Voice Training is required and for how long?
Augnito requires zero voice training and captures all Indian accents out of the box. The commands are also predominantly intuitive and do not need the user to keep track of the regular commands.
Does the software understand the India Accent? Does it differentiate between North, South, East and West India accents?
Irrespective of the region one belongs to, Augnito recognizes all Indian accents out of the box with no special voice training required.
What is the guaranteed accuracy of the speech to text conversion?
Ideally, Augnito delivers 99% accuracy converting your speech to text, right from the start.
Does the Software Support any language apart from English?
No, we cater predominantly to the healthcare industry with English being the language of choice for reporting. We have Hinglish commands.
Can the solution be used outside of Radiology? If yes, what all departments?
Augnito speech-to-text solution can be used across all specialities varying from Radiology, Cardiology, Histopathology to Operative Notes, Discharge Summaries and the like.
Can you share a list of places where the software is implemented?
Augnito speech to text solution is implemented in many esteemed locations across India inclusive of Apollo, Breach Candy, , Max, Medanta and many other illustrious clients.
Is there a perpetual model of pricing?
We do have a Lifetime SaaS model which includes initial cost-plus AMC every year.
Do you offer the solution on premise as well?
On premise solution is not available for retail users. Conversely, retail users can opt for the Lifetime SaaS.
Is the hardware for dictation included in pricing?
While the dictation hardware is not included in the pricing, the Augnito Everywhere solution and all its applications are a bundle package which also includes the Augnito Mobile Mic solution (on both Android and iOS) for dictation purposes. If required, we will suggest the microphones that can be opted for, which will then have to be purchased by the user.
Is AMC covered as part of the default offer or one has to buy it separately?
For Lifetime SaaS, AMC has to be purchased on an annual basis.
How secured is the patient and treatment data?
Having been in the domain for over two decades, we understand that information security is at the heart of healthcare documentation. We are an ISO27001 certified organisation and have been so for the last 11 plus years abiding to the process guidelines with yearly audits. The processes we run are GDPR compliant and information exchange happens over a 256-bit encrypted secure line.
Will my data be residing in the same database where other data are, or do I get a separate instance?
It is a user-based profile.
What are your USPs as against Dragon Software?
Augnito comes with the complete medical vocabulary in-built out of the box and being a cloud-based solution with the ability to pick-up all Indian accents, 1. there is zero voice training required to start using Augnito. 2. Profiles are in the cloud, safe. It doesn’t get deleted. 3. Since it is a cloud-based solution, you can access your profile anywhere. With Augnito's concept of EVERYWHERE (available on iOS, Android, MAC (browser-based solution), Widows) and the ability to access your templates and macros at all points, you can document your reports from anywhere. The Augnito Mic feature gives you the freedom to use your mobile as a listening device.
How can I reach you in case of technical difficulties?
You can raise a query on the widget/web by clicking on the “report issue” option or call the CSMs if any doubts in that regard (15 mins SLA).
Training and Support
We at Augnito have a team with strong medical background and product expertise supporting you round the clock. The clients are assigned a customer success manager who will take care of complete product implementation, training, and ongoing support. This is further backed by a strong product support team for any technical concerns/queries.
How efficient is Augnito in an environment where patient is in conversation with the doctor and the doctor has to document info?
Augnito can be switched off when talking to the patients and switched on when reporting.
Do you have a list of listening devices? Do you provide these as well? If yes, costs
(b) What’s the efficiency of Augnito MIC APP?
(c) How to pair Augnito mic?
Phillips Speech Mic III, Sennheiser PC8 USB headphone with microphone, Vivid headsets with mic etc.
The Augnito Mic is an effective tool to use as a microphone/listening device and it pairs seamlessly with the widget, the web version, and the chrome plugin as well. It is a handy and accurate substitute when the doctor does not have his/her primary microphone available.
The Augnito Mic can be seamlessly paired on all platforms under the Augnito Everywhere umbrella. On all the platforms, in addition to the option of entering the credentials to login, parallelly a QR code is also displayed, one has to only scan this QR code with the Augnito Mic app on the phone, and the pairing is done, with the phone now ready to be used as a microphone.
What is the minimum configuration required for Augnito to be installed (clients) What other things should I keep track of before installing augnito on the user workstations?
The minimum configuration for installation is as noted below,
Augnito Desktop / Widget | |
Processor Speed | Minimum 1 GHz, recommended above 1.50 GHz |
Processor Make | Intel / AMD |
Hard drive free space | 150 GB |
Memory (RAM) | 4 GB or more |
Graphics resolution | 1366 x 768 |
Browsers (with minimum version) | Chrome, Firefox and Edge (all three with latest versions) |
Windows Operating Systems | Windows 7 SP1 (x86 and x64) Windows 11 |
Do you extend Free trial?
We provide a 7-day free trial and believe that it is sufficient time to adopt into the product. For any further queries or hiccups accessing the software during this period, we are always available for assistance.
Can we have both App and web? Or we can have web option at later stage? (Upgrading from App to Web)
Both the app and web versions can be used alternatingly from the first day. Also, should you have opted for the app version to start with, you still have the option of upgrading from the app to the web and have both.
What all commands an APP can take? Can I (User) add his custom commands?
(b) Are all desktop app commands supported in Web/ Chrome plugin and mobile app?
The commands within Augnito are extremely intuitive and mimic naturally spoken commands. You can always refer to the “command help” option within the Augnito widget for a list of the most commonly used commands within Augnito.
Sorry, currently we do not have the feature of adding custom commands.
B) While a majority of the desktop commands are supported in the web and mobile app, the chrome plugin command functionality will depend on the editor being used.
Answer B Part
PACS and Augnito compatibility.?
Post a technical evaluation and depending on the editor being a word-based editor or a browser-based editor, the respective Augnito Everywhere product can be used to seamlessly capture speech-to-text within the PACS.
I(User) didn’t find out the accuracy at par?
There are only two plausible scenarios when the accuracy can fail. An issue with the listening device (microphone) or an issue with the connectivity (internet).
You can check if it is an issue with the microphone by using the Augnito Mic app to check if the accuracy issue is rectified while using the Augnito Mic app.
Our support team will be happy to connect with you and help resolve the issue should you feel there is no issue with either the microphone/connectivity.
How to upload templates? How many reports / templates/macros can a user create in an app, web, widget, and chrome plugin?
Within the templates option in Augnito, you will find the option to “upload new template.” Click on this option, then select the folder in the laptop/desktop where the personal formats/templates are stored, and select “upload,” and you are done, it is that easy. One can also upload all the templates in one go.
There is no limit/cap to the number of templates that a user can create.
How to use micro editor and how to the transfer data?
The micro editors is an absolutely effective tool that can be easily accessed through the hamburger menu on the widget and choosing “micro editor” or simply by calling out Augnito to “open micro editor.”
The micro editor is a translucent editor that sits on top of any window that is open on your system and helps to easily document your findings while viewing your DICOM images/taking notes while reading a medical journal, etc., without shuffling multiple windows. Once done with this, you can just place your cursor back on the main editor where you want the text captured, use the command word “transfer data” and all of your information from the micro editor is transferred to the main editor.
What’s the Payment process, how to renew the subscription?
The subscriptions can be easily chosen/renewed through our latest console platform, console.augnito.ai.
Difference between word-based editor and browser-based editor?
Anything that opens on Edge, Firefox and Chrome is a browser-based editor. It is a text box where the text can be dictated to plugin. No bold, Italics, line commands work on browser-based editors. Only word commands will work- Delete last word, delete last three words. Word based editor: Microsoft word, Notes.
How to embed images?
How to add digital signature?
What are the features of Augnito App?
Roaming user profile: Single user can use templates and macros in different systems.
Voice driven command and control
At least 4 times the speed of manual typing
Works in noisy environments (Noise Cancellation feature)
Specialized language models.
Difference between Plain editor (quick note) and smart editor
The plain editor helps with capturing quick clinical notes to easily share with the intended recipient through the click of a button, while the smart editor brings in all the features of the web version including the option to access the templates, macros and ease of navigation.
Does your software need Internet connection? What are System Requirements?
(b) Will the application run smoothly with mobile data pack, or it requires WIFI?
The app/software requires just 2 Mbps and constant speed to function to its full potential and as it is an AI-based model, it does not have the offline functioning services available. It can run seamlessly also on undisrupted mobile data pack.
System Requirements:
A minimum of a windows system with windows 7 (with service pack 1) or above with a 4 GB RAM would be enough
As for the Mac, it is a web-based application and does not need a minimum system requirement. The one requirement would be the latest version of the web browser (Chrome, Firefox, Edge).
Does Augnito have an option of displaying line number in Mobile App and Chrome Plug-in?
The option to display line numbers is an option that is not available in the mobile app/chrome plugin because of the use case scenarios while using these platforms. The feature is part of the Augnito widget.
Will I get support for doubts/queries post subscription?
Our goal has always been to provide a strong support to the doctor post subscription to help him/her use the product to its optimum potential and towards this end we have a dedicated team of customer success managers who will be happy to assist you with any doubts/queries or concerns at any points during your journey with Augnito.
Some of the words/drugs I am dictating are not getting captured accurately?
You have the option of adding any new words or drugs that are not getting captured accurately through the option of “add vocabulary” in the widget. Also, if you have an elaborate list of terminologies/drugs that are specific to you and you would like them added to the database, you can share the same with us and our QA team will work on the same and get it added to your profile in a week’s time.